One day, an engineer called me. He told me that he had a client who needed help. He merged his client onto our phone call and then began explaining the urgent needs at the client’s property.
A tornado had recently touched down near the property, and that event had resulted in several problems. The client had water issues and structural issues. Timbers had been shaken in the house.
The client needed help immediately, but I was more than an hour away. Thankfully, I had a solution.
I told the engineer and his client that I would send a link for the Inspections Offsite app directly to their phone number or email address. This connection would allow me to be there virtually and help them immediately.
Within minutes, they clicked on the link, and we started a full inspection as if I was right there with them. We looked at the foundation. We looked inside walls and even the attic. I documented the inspection and took many photos.
Being able to assist them right away created peace of mind for them, and they ended up hiring my company to do the work on the property.
Once completed, I sent them an invoice through the Inspections Offsite system, and they were able to pay through our app.
People appreciate fast service and help. They are happy to pay for that service and peace of mind.